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YAGNI

You Ain't Gonna Need It

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Category: Complaints

Responding to Complaints

Posted on February 21, 2012 by Admin

People don’t complain unless they believe – at some level – in the possibility – however remote – of a worthwhile outcome.

Posted in Complaints, Customer ServiceLeave a Comment on Responding to Complaints

There are two ways of constructing a software design. One way is to make it so simple that there are obviously no deficiencies. And the other way is to make it so complicated that there are no obvious deficiencies.

— C.A.R. Hoare

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