A grab bag of ideas:

Focus on business value

Nothing else matters.

Provide a great interface

At these levels:

• Technically
• Personally

It should be:

• Easy to access
• Responsive
• Reliable
• Make people feel good

Build a solid, agile infrastructure

You’re going to pay interest on technical debt. So keep your implementation clean.
Where appropriate:

• Simplify
• Consolidate
• Standardise

Your:

• Hardware
• Software
• Configuration
• Names

And remember:

• If you’ve got one, you’ll need two.

Don’t think savings, think investment

Invest in:

• Staff
• Tools
• Infrastructure

Know your assets

For each key asset:

• Know its value to the business
  • What would you do if it wasn’t there?
• Know what it costs
  • To buy
  • To replace
  • To maintain
  • To use
  • Of alternatives
• Know who is responsible for it
  • Within IT
  • Within the business
  • Outside (contracts, supplier)
• Know its limitations
  • Technical
  • Legal (licensing etc.)
• What it depends on
  • Hardware
  • Software
  • People

Emphasize quality over quantity

• Get it right first time
• Do less and do it better
• If you can do it once, you can do it twice