Improving the Information Service

A grab bag of ideas:

Focus on business value

Nothing else matters.

Provide a great interface

At these levels:

  • Technically
  • Personally

It should be:

  • Easy to access
  • Responsive
  • Reliable
  • Make people feel good

Build a solid, agile infrastructure

You’re going to pay interest on technical debt. So keep your implementation clean.
Where appropriate:

  • Simplify
  • Consolidate
  • Standardise


  • Hardware
  • Software
  • Configuration
  • Names

And remember:

  • If you’ve got one, you’ll need two.

Don’t think savings, think investment

Invest in:

  • Staff
  • Tools
  • Infrastructure

Know your assets

For each key asset:

  • Know its value to the business
    • What would you do if it wasn’t there?
  • Know what it costs
    • To buy
    • To replace
    • To maintain
    • To use
    • Of alternatives
  • Know who is responsible for it
    • Within IT
    • Within the business
    • Outside (contracts, supplier)
  • Know its limitations
    • Technical
    • Legal (licensing etc.)
  • What it depends on
    • Hardware
    • Software
    • People

Emphasize quality over quantity

  • Get it right first time
  • Do less and do it better
  • If you can do it once, you can do it twice


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